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orders@

Every order and supplier email, tracked to done.

Orders, confirmations, delivery queries and supplier back-and-forth all land in one inbox. Sortd gives each one an owner, a stage and the order details, so the team knows what’s confirmed, what’s shipping and what’s stuck.

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Orders · orders@23 in progress · 3 issues
MessagesBoardTableDeadline
Received5
PO 88-2231 · Northwind
40 unitsA
deliver by 14 Oct
Reorder · Brightline Café
12 unitsJ
confirm today
Confirmed7
PO 88-2219 · Keystone
ConfirmedM
ships Wed
In fulfilment8
Courier booked · Acme
In transitS
ETA Fri
Issue3
Damaged on arrival · #8817
IssueM
replacement needed
Sound familiar?

What goes wrong when orders run through a shared inbox

Order details live in email bodies

Quantities, dates and PO numbers get retyped into spreadsheets, and the spreadsheet is never quite current.

Nobody owns the exception

A late delivery or a damaged shipment gets read by three people and handled by none.

Customers and suppliers in separate threads

The customer’s question and the supplier’s answer sit in different inboxes, so every update takes a day longer than it should.

How it works

One workspace for orders, suppliers and fulfilment

#

Order fields on every card

PO number, quantity, value, supplier and ship date on the card, searchable and sortable in Table view.

→

Stages you define

Received, Confirmed, In fulfilment, Shipped, Issue. Rename them to match how you work.

!

Owners for exceptions

Anything late or damaged gets assigned to a named person with a deadline.

◷

Deadline view

See what ships this week and what’s overdue, across every order in the inbox.

Add AI when you’re ready

Let AI read the order. Your team confirms it.

AvailableFrom Essentials

Sortd AI · Smart Status

Smart Status separates new orders from replies and FYIs as they arrive. On Business, urgency detection flags delivery problems early.

See Sortd AI features →
BusinessAPI + MCP · connect any agent

Put Claude, ChatGPT or your own agent on orders@

Your agent
  • Extracts PO numbers, quantities and dates into card fields
  • Moves cards through fulfilment stages
  • Flags mismatches against your store or ERP
Your team
  • Confirms extracted details before anything goes out
  • Handles exceptions with suppliers and customers
  • Approves refunds and changes
See order and invoice extraction →
Get started

Set up in minutes.

Set up your Orders board

Create the board once with lanes and fields like these. Rename anything later.

ReceivedConfirmedIn fulfilmentShippedIssue+ PO number+ Supplier+ Ship date
FAQ

Orders & Operations in Gmail: common questions

Can Sortd track orders that arrive by email?

Yes. Each order email becomes a card on your Orders board, with the full thread and fields such as PO number, quantity and ship date. Your team moves it through your stages and assigns anything that needs attention.

Can the customer’s and the supplier’s emails sit together?

Yes. You can link related email threads to one card, so the customer’s query and the supplier’s reply sit together under a single owner.

Does Sortd connect to our store or ERP?

Sortd has a REST API, webhooks and a Zapier integration. On Business, an AI agent you connect through the Sortd MCP server can also check your store or accounting tool while it works an order.

Can AI pull order details out of emails?

Yes, with your own agent on the Business plan. The agent reads the email, fills in the card’s fields and moves it to a review lane, and a person confirms the details.

Comparing tools? Sortd vs Front · Sortd vs Drag · Gmail vs Gmail + Sortd

Use cases

More ways teams use Sortd

Know where every order stands.

Free to start. About two minutes to set up, inside Gmail.