ASSIGNMENT
Every thread has one owner
Not "whoever saw it first". Agents route by content; the team sees who's accountable, in Gmail.
● VERIFIED GOOGLE APP · GMAIL-NATIVE · 400,000+ PROFESSIONALS
Put AI to work in your team's inbox.
Sortd is the shared inbox your team already runs on Gmail — now open to your AI agents. Your team works the board, your agent works the API, and nothing ships without the permissions you set.
drafts by default — sends only under permissions you grant · no per-resolution charges, ever
RESTMCPClaude● agent active
GET /v2/email-threads?status=unassigned
POST /v2/ai/classify-thread
POST /v2/email-threads/{id}/drafts # awaits approval
PATCH /v2/tasks/{id} # assign → maya
[ live activity ]
api.sortd.com/v2llms.txt ↗
WORKS WITHCLAUDE DESKTOPCLAUDE CODECHATGPTGEMINICURSORVS CODECOPILOTCODEXKIMIANY MCP CLIENT
WORKS WITHCLAUDE DESKTOPCLAUDE CODECHATGPTGEMINICURSORVS CODECOPILOTCODEXKIMIANY MCP CLIENT
Hosted agents too — Claude Managed Agents, on your own key.
FOR TEAMS
Get hours back every week
Agents triage, draft and chase follow-ups on support@ and orders@ — your people approve and stay accountable.
See the workflow →
FOR DEVELOPERS
Get your API key
Point Claude, Cursor or your own agent at a real shared inbox — REST + MCP, scoped, audited. 5-minute setup guide.
Read the quickstart →
FOR SOFTWARE COMPANIES & AGENCIES
Build on your clients' own Gmail
Managed email workflows on your customers' Google Workspace — no separate agent email stack to run.
Talk to us →
[ THE POSITION ]
Agent infrastructure gives AI its own inboxes.
We give it yours — with your team in control.
[ COMPOSABILITY ]
Your agent connects everything.
Your agent composes Sortd's MCP with every other MCP it already has — in one session. We didn't build these integrations, and we don't have to maintain them: your agent brings them.
email → billing@→reads thread in Sortd→queries Stripe: duplicate charge found→checks Notion refund policy→drafts reply in Sortd→human clicks Approve & Send→board updated · audit logged
Google DriveStripeNotionZendeskSlackSalesforceHubSpotShopifyJiraLinearConfluenceAsanamondayIntercomXeroQuickBooksCalendlyGitHubAirtableFigma
…and thousands more. Any tool with an MCP server.
[ WATCH IT WORK ]
One email, handled together.
Sortd Agent triages the shared inbox, classifies, sets status, assigns Maya with a deadline and drafts the reply. Maya reviews and sends. Alex invoices. Nobody left Gmail.
mail.google.com/sortd — support@yourcompany.com
● Sortd Agent active
Gmail☆support
Support team
Issue resolved
☆sales
Andy Joans
Confirmed order
☆feedback
Kaity Ayuso
Faster support
☆
James Smith
Assigned: Product info
☆support
Finance team
Design proposal
SORTD AGENTSupport
Help
MAYASales
Feedback
ALEXComplete
Info
[ TWO INTERFACES · ONE WORKSPACE ]
An API/MCP that ships with a native Gmail interface.
This is the part nobody else has. Agent platforms make you build a supervision UI; helpdesk tools make your team leave Gmail. Sortd is one workspace with two front doors: your agents call the API, your team works the same threads natively inside Gmail — desktop and mobile. Same data, same statuses, same audit trail. That's why it actually gets adopted.
YOUR TEAM SEES · GMAIL, DESKTOP & MOBILE
OpenJul 18
Refund request — order #4482
✉ jane@customer.com: I was charged twice this month
⚑ due tomorrow
Next step: Approve agent draft · refund per 30-day policy
Assigned to Maya · deadline set · draft waiting for one-click approval. No new app. No migration. No retraining.
YOUR AGENT SEES · REST API + MCP SERVER
{ "thread": "#4482", "status": "Open",
"assignee": "maya", "deadline": "2026-07-19",
"fields": { "order_id": "4482", "type": "refund_request" },
"draft": { "state": "awaiting_approval" } }
[ NEW CONSTRUCTS FOR EMAIL ]
Email has no owner, no deadline, no status.
Sortd gives it all three — and more.
Email was designed in 1971 for messages between two people. It has no construct for "who owns this", "when is it due", "where is it in our process", or "hand this to Maya with context". Teams fake it with forwards, labels and CCs — and agents can't work with that at all. Sortd adds the missing layer: every thread becomes a structured object both humans and agents can operate on.
DEADLINES & SLAs
Every thread has a clock
Due dates, follow-up timers and SLA rules on email itself. Nothing rots unread; escalation is automatic.
STATUS & PROCESS
Every thread has a stage
Open → Working on → Waiting for approval → Done. Your process, as board columns both interfaces share.
CUSTOM PROPERTIES
Every thread carries data
order_id, refund_policy, deal_size — typed fields agents read, write and classify into. Fields API →
HANDOFFS
Work moves with its context
Agent → human → agent, with notes, history and next steps attached. No forwarding, no "see below".
CRM & CONTACTS
Every sender has a record
Contacts, companies, pipelines and history — the context agents ground their drafts in.
→ these are API objects, not UI decorations: tasks · boards · custom-fields · contacts · email-threads — see the full reference
[ SETUP ]
Live in minutes, not sprints.
Giving an agent safe Gmail access yourself means a Google Cloud project, OAuth consent screens, restricted-scope verification (a CASA security audit), token refresh plumbing and months of review. Sortd already carries Google-verified access — you inherit it.
STEP 01 · 2 MIN
Connect your inbox
Add Sortd to Gmail — one click from the Workspace Marketplace. Shared inboxes like support@ and orders@ connect the same way.
STEP 02 · 5 MIN
Shape your workflow
Pick board columns for your process, add custom fields, set SLA rules. Your team keeps working in Gmail the whole time.
STEP 03 · 3 MIN
Hand your agent a key
Create a scoped API key, point Claude / Cursor / your stack at the MCP server, and it starts working the board — drafts only, until you grant more.
→ quickstart · guides · API reference · llms.txt — paste it into your agent and it knows the whole API
[ WHERE TEAMS RUN IT ]
Every shared inbox is an agent workflow waiting to happen.
support@
Agent triages, classifies urgency & sentiment, drafts replies from policy fields
Humans approve sends, take escalations, own the SLA
orders@
Agent extracts order details into custom fields, moves cards through fulfilment stages
Humans handle exceptions, confirm changes, approve refunds
sales@
Agent qualifies leads, enriches CRM records, drafts follow-ups on deal deadlines
Humans run the relationship and close
accounts@
Agent matches invoices, chases overdue payments on a schedule, logs every touch
Humans approve write-offs and anything unusual
[ PLATFORM ]
Email operations for the agent era.
Team Workspace
THE SUPERVISION SURFACE
Boards, assignment, custom fields, SLA rules — the visible place where agent work is inspected, approved and measured. Native in Gmail, desktop and mobile.
Agent API + MCP
THE SECOND INTERFACE
REST endpoints and a full MCP server for threads, tasks, boards, fields and CRM. Your agents work the same workspace your team does.
Graduated Scopes
STRUCTURAL SAFETY
drafts.write by default. email.reply and drafts.send only when granted. Circuit breakers, throttles and loop detection under everything.
Full Audit Trail
EVERY ACTION LOGGED · BETA
Who acted — human or agent — on what, when, and why. Agent-activity reporting your ops lead can actually read.
[ THE LOOP ]
01
Email arrives
SUPPORT@
02
Agent classifies & extracts
AGENT
03
Board updates status & fields
SORTD
04
Agent drafts a reply
AGENT
05
Human approves or takes over
YOUR TEAM
06
Follow-up monitored
SORTD
07
Agent resumes with context
AGENT
05 is the point: a human approves, edits or takes over — then the agent resumes with that change as context.
[ BY THE NUMBERS ]
Built on trust.
400K+
PROFESSIONALS
Signed up to run their email operations on Sortd.
10+
YEARS IN GMAIL
A decade of workspace depth agents get for free.
#1
RATED FOR GMAIL TEAMS
Featured by TechCrunch, Forbes, Lifehacker, Fast Company.
CASA
VERIFIED WORKSPACE APP
The restricted-scope security audit competitors haven't passed.
[ PRICING ]
Bring your own agent. We include the workspace.
Full API + MCP on Business. Your agent and its brain stay yours — portable prompts, knowledge and model choice. No credits, no per-resolution charges — ever. No action allowances. Bring your own agent — flat seats, fair use.
STARTER
Personal email workflow
$10 /user/mo
BILLED ANNUALLY
✓ Boards, tasks & follow-ups in Gmail
✓ Mobile app
✓ No agent access
ESSENTIALS
Teams on shared inboxes
$16 /user/mo
BILLED ANNUALLY
✓ Shared inboxes, boards & CRM
✓ Sortd AI classification (Smart Status)
✓ Published fair-use policy — no meters
THE AGENT TIER
BUSINESS
Your own agent, working your inbox
$22 /user/mo
BILLED ANNUALLY
✓ Everything in Essentials
✓ Full API + MCP for your own agent
✓ All graduated send scopes — drafts.write → email.reply → drafts.send
✓ Webhooks + AI classification
✓ No credit meter, ever
UPCOMING
BUSINESS PLUS
The Sortd-run AI suite
$29 /user/mo
BILLED ANNUALLY
✓ Sortd-run agents: drafts, nudges, complaint alerts BETA
✓ Advanced governance & role-based permissions
✓ Agent-activity reporting BETA
✓ Launches when ready — not sold before
→ like-for-like: Sortd Business $22 vs Drag Pro $24 (annual) — with the full API included and no credit meter, ever. Client-side model costs are yours — and so are your prompts, knowledge and agent. Portable, never locked in.
→ a 10-person team runs on Business for $3,480/yr all-in — comparable handoff platforms run ~$10–15k/yr plus per-resolution fees.
Larger or regulated teams — talk to us about BYO model keys and advanced governance.
[ THE ADOPTION ARGUMENT ]
The best agent platform is the one your team actually uses.
Most work starts and ends in email. Every agent tool that asks your team to move to a new app dies in week three — the tab gets closed, the agent goes unsupervised, the pilot fails.
Sortd's interface is inside Gmail — the tab that's already open, on desktop and mobile. Supervising an agent is the same motion as reading email. Zero migration, zero retraining, zero "please check the other tool". That's why the human-approval loop actually happens.
✕ NEW-APP AGENT TOOLS
New login → new tab → forgotten tab → unsupervised agent → trust collapses.
✕ HEADLESS AGENT APIS
No supervision surface at all — you build the approval UI, the audit UI, the assignment model yourself.
✓ SORTD
Approval, assignment and audit live where your team already lives: Gmail. The loop closes because nobody had to go anywhere.
[ THE LANDSCAPE ]
Where Sortd for Agents fits.
SORTD FOR AGENTS
AGENT INFRA
(AGENTMAIL)
(AGENTMAIL)
COPILOTS
(FYXER)
(FYXER)
HANDOFF PLATFORMS
(FRONT)
(FRONT)
Built for
Agents + human teams together
Autonomous agents only
One person, one inbox
Enterprise support teams
Lives in Gmail
Yes — Google-verified, your own Workspace
No — separate agent inboxes
Yes
No — separate client
Team constructs on email
Owners, deadlines, statuses, custom fields
—
—
Yes
Human supervision surface
Drafts-for-review, escalation, audit trail
Build it yourself
You are the human
Partial
Agent access
MCP + REST, graduated scopes
REST/SDK, full autonomy
None
Limited
10-person team, per year
$3,480 all-in
Volume-based
$3,600–6,000
~$10–15k + per-resolution fees
Positioning as published, July 2026. Agent-first infra is excellent for programmatically provisioned inboxes; Sortd is for agents working alongside teams in existing Google Workspace inboxes.
[ FAQ ]
Frequently asked questions.
Not unless you explicitly allow it. drafts.write is the default scope: agents prepare replies, your team approves them. Auto-reply is a permission you grant per workflow, with hard throttles and daily caps underneath.
Exceptions route to a human on the board — assigned, visible, time-stamped. Circuit breakers freeze an agent that loops or over-acts. Every action is in the audit trail.
No. Sortd for Agents works on the Google Workspace accounts and shared inboxes you already operate — support@, orders@, accounts@ — with Google-verified access.
Agent email infrastructure gives agents their own inboxes with no humans involved. Sortd is the opposite lane: agents operating alongside your team, inside your existing inboxes, under supervision.
AI is included in the seat. Agent Operations includes ~1,000 agent actions per workspace per month; beyond that, $20 packs per 1,000 actions. No per-resolution charges, no credit meters.
The workspace, shared inboxes, REST API and MCP access are live (docs.sortd.com). Shared-inbox agent automation is in Early Access with design partners — every capability is labelled: available now, beta, or planned.
[ GET STARTED ]
Your inbox, working for you.
Your team, still in control.
Connect your Gmail or Google Workspace inbox, shape your first workflow, and hand your agent a scoped key — all before your next standup.
7-day free trial · no credit card · docs at docs.sortd.com