Try Sortd for FREETry SortdSortd turns support@, sales@ or orders@ into a shared inbox inside Gmail. Every conversation gets an owner, a status and a deadline, and everyone on the team sees the whole thread, even if they were never copied.
Two people answer the same customer, or nobody does, because Gmail can’t show who owns a thread.
Teams share a password or forward threads around, and the history ends up scattered across personal inboxes.
An inbox is sorted by arrival time. The email that’s waited three days looks the same as one that arrived a minute ago.
Hand a conversation to a teammate in one click. They see every message from the start, even if they were never on the thread.
Move threads through your own stages and set due dates, so overdue replies stand out.
An email assigned to you stays unread for you until you open it, even if a teammate already looked.
Message, Board, Table, Deadline and Day Planner. Most teams live in Message View and switch to the board for the pipeline.
Every new message lands in a clear state, such as To respond, Awaiting reply or FYI, so the team sees what needs attention. Urgency and sentiment detection is included from Business.
See Sortd AI features →Support, sales and hiring templates set up lanes and fields in one click. Rename anything later.
“Kanban view is the greatest thing to happen to email. Sharing emails across the team is amazing — no more forwarding or losing track of nested responses.”
Megan · Principal Consultant · verified review
Install Sortd in Gmail, create a shared inbox for an address your team already uses, such as support@, and invite your teammates. There’s no mailbox migration and customers keep emailing the same address. Most people are set up in about two minutes.
No. Each person uses their own Google account. Sortd controls who can see and work the shared inbox, and everyone on the board sees the full thread history.
It does the job of one for email teams, without ticket numbers or a separate app. Customers get normal email replies from your own address and your team works from Gmail. If you need chat and phone support in one queue, a dedicated helpdesk may suit you better.
Yes, on the Business plan. Connect Claude, ChatGPT or your own agent through the Sortd API or MCP server. By default an agent can only create drafts. Sending needs a permission you grant, and your team reviews the work on the same board.
Comparing tools? Sortd vs Hiver · Sortd vs Front · Sortd vs Google Groups · Gmail vs Gmail + Sortd
Free to start. About two minutes to set up, inside Gmail.
