Try Sortd for FREETry SortdAgencies and service teams live in client email. Sortd puts each request on a shared board with an owner, a status and a due date, so account managers, delivery teams and leadership all see the same picture.
A client emails their account manager directly, and the delivery team hears about it late.
Working out where every request stands means asking around before each client call.
When someone is out, their clients’ threads are invisible to the rest of the team.
Or one board for every client with a Client field. Either way, every request is visible.
Each request has one owner and a deadline the client can rely on.
Anyone covering a client sees the whole thread, even if they were never copied.
Discuss a request with @mentions on the email itself instead of starting a side chat.
Smart Status shows which clients are waiting on a reply. On Business, sentiment detection flags a client who’s getting frustrated.
See Sortd AI features →Create the board once with lanes and fields like these. Rename anything later.
With Sortd, client emails go onto a shared board with an owner, a status and a due date. The team sees every request and its full thread, so nothing depends on one person’s inbox.
No. Boards are internal to your team. Clients keep emailing you as usual and get replies from your own address.
Yes. Add a number field such as Hours or Estimate to every card and review it across clients in Table view.
Yes. People can drag threads from their own Gmail onto a shared client board, and teammates on that board see the full conversation.
Comparing tools? Sortd vs Front · Sortd vs Gmelius · Sortd vs Drag
Free to start. About two minutes to set up, inside Gmail.
