Try Sortd for FREETry SortdEvery customer email in support@ gets an owner, a status and a deadline. Your team replies from Gmail, sees the whole thread, and nothing gets answered twice or not at all.
Everyone can see support@, but nobody can see who’s already on it.
A thread gets opened, marked as read and forgotten. You find out when the customer emails again, less patient this time.
Forwarding a 20-message thread to a colleague means “see below” and a lot of scrolling.
Drag a thread to a teammate. They see the entire conversation, even if they were never copied.
New, In progress, Waiting on customer, Resolved. SLA rules on Business flag replies that are running late.
Order number, priority and product on every card. Switch between Message, Board, Table and Deadline views.
Leave internal notes and @mention teammates on a thread, and pick up assigned work in the Sortd mobile app.
Smart Status classifies every new email as To respond, Awaiting reply or FYI, so the queue sorts itself. On Business, urgency and sentiment detection catches frustrated customers early.
See Sortd AI features →One click sets up the board, lanes and fields. Rename anything later.
Yes. Sortd adds assignment, statuses, deadlines and a shared board to the support@ inbox you already have. Customers keep emailing the same address and your team replies from Gmail. There are no ticket numbers and no new app to learn.
No. Replies go from your own Google Workspace address, in the same email thread, exactly as they do today.
Every thread in support@ has one owner. Assigned threads show who has them in Message View and on the board, so the rest of the team can see a customer is already being looked after.
Only if you allow it. Agents connected through the Sortd API or MCP server draft by default. Replying or sending needs a separate permission you grant, and your team can review everything on the board.
Comparing tools? Sortd vs Hiver · Sortd vs Front · Sortd vs Drag · Gmail vs Gmail + Sortd
Free to start. About two minutes to set up, inside Gmail.
