Try Sortd for FREETry SortdGmail is where your business already lives — and it was never designed for teamwork. Forwarded threads, “did anyone reply to this?”, labels that mean different things to different people, follow-ups that live in someone's memory. Sortd doesn't replace Gmail. It turns the Gmail your team already uses into a shared workspace: shared inboxes without forwarding chaos, visual boards, follow-up tracking, Sortd AI triage — and, when you're ready, AI agents working under your supervision.
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| The job | Gmail alone | Gmail with Sortd |
|---|---|---|
| Team mailboxes (support@, orders@, accounts@) | Forwarding, CCs, or a shared login everyone fights over | True shared inboxes with assignment, statuses and read/unread sync |
| Who owns what | Memory, Slack messages, and hope | Every thread has an owner, a status, and a place on a board |
| Seeing the work | One long list | Kanban, Table, Deadline and Day Planner views — drag emails straight from the inbox |
| Follow-ups | Snooze and self-discipline | Reminders, deadlines, and boards that show what's slipping |
| Customer & deal tracking | A spreadsheet somewhere | Built-in CRM pipelines, shared contacts, custom fields — next to the email |
| Knowing what's urgent | Read everything and guess | Sortd AI: Smart Status, urgency & sentiment tags, complaint detection |
| Response-time promises | Not possible | SLA rules and response-time reporting |
| AI agents | Raw Gmail API: Google Cloud project, OAuth review, all-or-nothing scopes | One API key: your agent (Claude, ChatGPT, Cursor) drafts for review under permissions you set |
| On the move | Gmail mobile | Gmail mobile + the new Sortd app: boards, shared inboxes and assignments in your pocket |
| Cost | Included in Workspace | From $10/user/mo annual — 7-day free trial, no credit card |
Google's own answers to shared email — Groups as collaborative inboxes, or a shared login — break down fast: no ownership, no statuses, no view of what's overdue, and in the shared-login case, a security problem. Sortd gives every mailbox a workspace: emails become cards, cards carry owners, notes, deadlines and custom fields, and automations plus Sortd AI keep the board honest. Your customers still just get email from your real addresses — no ticket numbers, no “do not reply.”
Sortd started as the smart skin for Gmail — and the personal experience is still the foundation: a private board and day planner, drag-and-drop prioritization, follow-up reminders, grouped emails and tasks in one place. Solo professionals use Sortd to run client work entirely from Gmail; teams grow into the shared features when they're ready. Nothing about Sortd requires you to start with a team.
Sortd AI is built into the plans — Smart Status from Essentials, urgency, sentiment and content-based assignment on Business, complaint alerts arriving on Business Plus — governed by a plain-English fair-use policy, never a credit meter. And when your team wants an AI agent working the mailbox, Sortd for Agents connects the agent you already use through a full API and MCP server: drafts-for-review by default, graduated send permissions, full audit trail. Explore Sortd for Agents →
Do we have to leave Gmail or migrate anything?
No. Sortd runs inside Gmail as a verified Google Workspace app. Install the extension, connect your mailboxes, and your email stays exactly where it is.
Does Sortd work with Google Workspace and free Gmail?
Yes — both. Teams typically run it on Google Workspace domains.
What does it cost?
Starter $10, Essentials $16, Business $22, Business Plus $29 per user/month billed annually ($14/$22/$28/$39 monthly). 7-day free trial on the Business plan, no credit card.
Is my email data safe?
Sortd is a verified Google Workspace app with published security, GDPR and privacy policies — see sortd.com/legal/security.
7-day free trial · no credit card · live in minutes
Verified July 2026. See all comparisons →